Return & Refund policy
- This Returns and Exchanges policy shall only be applicable for home delivery shopping via Epxperience.com only.
- Epxperience shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us via chat / what’s app within seven (7) days upon receiving the Products. Please include the following details in your enquiry :
a. Order Number,
b. Name of the Item, and
c. Reason of return.
We will contact the Customer within seven (7) days after we received your complete enquiry to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by what’s app at +603-6413 1702 or e-mail at [email protected] for enquiries. - Return/Exchange of Products or refund can be arranged under the following reasons:
a. If any Product has been delivered in a damaged or defective condition; or
b. If the Product is out of date or expired; or
c. If the wrong Product which is different from the Order is delivered.– Provided always that the Customer shall return or caused to be returned to Epxperience the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.
- If any Product which was not included in the Customer’s Order is delivered to the Customer, Epxperience shall collect the Product from the Customer, or bill the customer.
- If the Customer has been charged for a Product which has not been delivered, Epxperience shall refund the Customer the value of the Product as originally charged to the Customer.
- If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, Epxperience shall refund to the Customer the difference.
- The return of a Product by a Customer does not automatically warrant for a refund. Epxperience will inspect the returned Products upon receipt of the same. If the conditions in Item No.3 of this Return & Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided always that the courier payment slip is furnished to us upon seeking refund.
- All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund.
- The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our Epxperience Distribution Center at the following address :-
Coap Cosbeau Sdn. Bhd.
38, Jalan Bandar Limabelas,
Pusat Bandar Puchong,
47160, Puchong, Selangor. - Alternatively, the Customer may bring the affected Product(s) to our salon located in Klang Valley for refund or exchange.
EPxperience Salon @ Sutramas Luxury Condominium
G-7, Jalan Dutamas Melati,
Taman Segambut Sppk,
51200, Wilayah Persekutuan,
Kuala Lumpur. -
The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at Epxperience Distribution Center or Epxperience Salon as abovementioned. Guardian will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.
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