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Frequently Asked Questions

Please select from the below list of questions about our products.

If you have any other questions, please feel free to contact us by clicking here.

Connect with our Live Consultant!  

Besides online, our products are also  available at selected local salons. 

You may drop us a WhatsApp message and we can share with you the details of the nearest salon. 

Epxperience allows for returns and exchanges according to the Returns & Exchanges Policy.  All returns and exchanges are subjected to a seven (7) days period upon receiving the products and subjected to the terms & conditions.

Why is there delay in delivery?
Due to high volume of orders and our precautionary measures by us and delivery partners, please expect a delay in the delivery of your order.  You may log into your account or contact us to check the status of your order.

Is your salon / store open?
Due to the Movement Control Order (MCO),  only product purchases are allowed. Kindly make an appointment via chat / what’s app prior to coming.